Shipping & Return Policy

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Online Flat Rate Shipping - $4.99 for orders under $100 and an additional $2.99 shipping fee for every $100, i.e. $101-$200: $4.99 + $2.99 = $7.98, $201-$300 = $7.98 + $2.99 = $10.97. This rate applies only to orders shipping via UPS Ground in the contiguous US (48 States). Please call +1-631-924-8360 for a shipping quote on orders going to Alaska, Hawaii, Puerto Rico, Canada, and all other International locations

Goods will not be accepted for return without an OptiSource return authorization number.

Claims for damages and shortages must be within 30 days of the date of delivery.

There are absolutely no returns or exchanges allowed after 60 days of receiving date.  Unsatisfactory product may be exchanged within 60 days only.

REFUSED SHIPMENTS: All products returned to Seller due to refusal of acceptance by Buyer, without Seller's authorization, will be subject to a 25% restocking and transportation charge.

Please contact customer service for return authorization at 1-800-optisource or e-mail websales@1-800-optisource.com Please do not return merchandise without prior authorization, for the package will get refused.  Special design and custom constructed or custom formulated merchandise are not returnable.